I started working as a technical support representative wherein I am one of the agents who are taking in calls and are providing a world class technical support for customers calling in for problems with their networking devices. Of course, the sooner you resolve the request, the better. I found out later on that its not always the fact. It would really depend on the complexity of the problem and the manner the problem is delivered.

Not all of us are very good at describing the problem, sometimes, I feel as if I am not explaining it right either. Good thing some technicians are good at analyzing what the problems are. It is also better if they would be able to suggest something or actually resolve the problem.

I have heard of a new support center called Supportrix. They are actually a group of technical support engineers who cater to different technical support concerns. They do have a website of the supported device and as far as I could tell, the fees that they have are minimal and competitive compared to other technical support. I have personally tried it (I got a free incident call) and was satisfied with the result. I got my device working and they even suggested a few things that i could do to maximize the benefits of my laptop ( I am particularly trained with one brand only when I was working as a tech support before, so my knowledge is quite limited when it comes to other brands).

Maybe you guys could try it, check out their website and know more about them.

I missed my page!

It has been a while since my last post. I kind of missed writing and my page. Just an update, i wasn’t able to finish completing my page yet, and i am kind of frustrated already. I also lost my connection, I have no internet since Friday, making it 3 days today. A bummer. Good thing that internet is still available in the office.

The QA family went to Star City!

Ok, so it’s not the most exciting thing that could happen to someone. It’s just that when you are a QA staff, it is a very rare case that everyone will get to be together and enjoy the evening. Let alone enjoy it on a theme park.

We rode most of the rides that we could handle (we even went back for a second round.. hahaha..) and entered most of the horror simulations there were (remember bahay ng lagim, dungeon, and kilabot ng mummy?). Funny thing was, even if the rides are not all that scary, and the attractions are not that attractive, I almost had gas pains from laughing so hard. Maybe because I was just so happy and excited about going there (can you tell if it was my first time?) or it could be that we were all just there, forgetting about the work and enjoying ourselves. Either way, it was a fun night. Definitely worth telling everybody. 🙂

A person visited the government matchmaker for marriage (SDU) and requested, “I am looking for a spouse. Please help me to find a suitable one.” The SDU officer said, “Your requirements, please.” “Oh, good looking, polite, humorous, sporty, knowledgeable, good in singing and dancing, willing to accompany me the whole day at home during my leisure hour, if I don’t go out. Telling me interesting stories when I need companion for conversation and be silent when I want to rest.” The officer listened carefully and replied, “I understand you need television.”

There is a saying that a perfect match can only be found between a blind wife and a deaf husband, because the blind wife cannot see the faults of the husband and the deaf husband cannot hear the nagging of the wife. Many couples are blind and deaf at the courting stage and dream of perpetual perfect relationship. Unfortunately, when the excitement of love wears off, they wake up and discover that marriage is not a bed of roses. Then the nightmare begins.


This is from an email sent to me by a friend. It is funny that this is usually the connotation for a perfect marriage. Though I can’t help thinking that somehow this has a lot of truth in it. Patience, understanding, and respect should come in. Any thoughts on this are very much welcome.

It’s the time of the week that I am always waiting for. My rest days.

I get to have 2 days off a week and what I always do is to just stay in my bed, spend a few hours wondering if I should surf the net or watch some DVDs. I could also opt to play with my kittens or just stare at nothing the whole day. If for some reason I have money or enough energy to go out, I hang out at the mall or go to Las Pinas where my family is.

There are times when I don’t feel lazy. That is usually the time that I go to the office and render Work on Rest Day (WoRD). I earn extra and I get to render more for my grade. Good deal enough for me.

How do you deal with your rest days, Sherliez, Daiji, Aila, Ruthie, Al?


Patience is not one of my best assets. I mean, I have it, it works great when I deal with people, but when it comes to where I have to accomplish something for myself, I could say that it is kind of thin. Way back in college, if we have assignments and projects regarding programming, I really lose my patience. I get tired of thinking and I really find it hard to concentrate. Recently, I promised myself that I would try having more of what we call patience. I intend to learn things, accommodate more pleasing and positive thoughts that would make me feel motivated in accomplishing something. Stupid as it may sound, my programming skills are really rusty, considering that I never liked the subject, plus it has been more or less than 4 years since I graduated in college. I got interested in blogging, even though I knew that it would entail simple HTML codes. I signed up for paid advertising and I could not even install the PPP tool that they require. I know, I know. It really sounds pathetic.

Here is where I stand. My blog got approved, but I could not even get a simple code embedded on my page. I am now turning to my friends. HELP!!!

I got approved for!!!

I am so happy. This could be a start of a very good career. I could hone my writing and critical thinking skills. The vocabulary that I used would be used often so I am also expecting a big improvement. I am aware that when it comes to writing, I have very limited words to use so this is a very good opportunity to grab hold of.

I can’t wait to tell my ever supportive blogger friends (Ruthie, Sherliez, Aila, Daiji, Ella) for making me realize that blogging is indeed rewarding. Not only do I get to express what I feel without actually writing it using a pen, but also to grab hold of opportunities that is available through the Internet.

I am so happy. Period. 🙂 🙂 🙂

The whole QA family just moved to a bigger place!

From the old QA Room that we used, we are now on the new room, called the Synnex room. The old occupants moved to another building, thus giving the family more room to share amongst us. Previously, we were all like sardines and we always complain that it is hot (I am speaking truthfully, with approval of my other colleagues). We now have the option to decorate our stations accordingly and really own the place. 🙂

Another “new” at the office, we now have a new email address. It’s no longer, rather it is now Kind of crappy configuring the LDAP settings, but it sounds cooler than the previous domain. Probably, we would be getting our new IDs soon.

On another note, my nana was able to pass the Supportrix exam, making him one of the new account trainees. From what I’ve heard, it was some sort of a promotion when we talk about the technical know-how as well as the new salary. Imagine getting in-depth knowledge of everything about computers and networking, plus a good incentive. Even I am envious. 😦

Kidding aside, even with the changes I have mentioned, there is still one catch. I am still in trouble. We don’t have a lot to do, yet, I still have a lot of things to do. I admit that I am at fault, still, I know that I would be able to manage this. I just have to summon all I have and of course, have faith with my capabilities.

As per Al, a lot of chain letters are roaming around. Not just on our individual email accounts but also through bulletin boards. Here is one example:

Date: Monday, 3 March, 2008 8:46 PM
Subject: Dubai Job Hiring
Message: Job hiring sa Dubai and because you
opened it, now you have to repost
this saying. Job Hiring sa Dubai if
you don’t your mother will die
in 3
days with horrible sickness. But if
you Do the person you have willlove
you forever

As I have commented as well, I really hate it if someone I know would be stupid enough to forward it to people. I don’t really blame them but aside from hating them just the same, I pity them. There would be lines such as “I love my mom, that’s why I am forwarding this” and some other explanation in defense of what they did. Such a waste of time.

In another note, there are also lots of spam letters, asking you to transact with them regarding a huge amount of wealth that someone left due to death. I know Sherliez posted some samples on her blog so I won’t post it anymore. Either way, there may be some people who would fall for it. One thing is for sure, I am not one of them.

Sherliez already shared her means of relieving stress. Question is, how do I deal with my stress?

As per advice, getting a regular massage is a good way to relieve stress. It may be effective to others, I may respond to it with a good “okay” gesture but it is quite expensive in my opinion.

If you are an animal lover like me, i would go for pets. Currently, I have 4 cats, 3 of which are kittens (Kuking, Dora, Pepot, and Tuting). These babies are very good stress reliever since watching them being adorable and cute will simply melt your tired feeling. I also have a cat with my boyfriend’s house, his name is Almond, a half himalayan cat. I also have 2 cats back home, namely Muning and Momet.  If I decide to go home at any of the location that i prefer, i still have my cats.

I have done my share. I wonder how Ruthie, Daiji, Al, and Aila deal with their stress?

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