new email address and new room

The whole QA family just moved to a bigger place!

From the old QA Room that we used, we are now on the new room, called the Synnex room. The old occupants moved to another building, thus giving the family more room to share amongst us. Previously, we were all like sardines and we always complain that it is hot (I am speaking truthfully, with approval of my other colleagues). We now have the option to decorate our stations accordingly and really own the place.

Another “new” at the office, we now have a new email address. It’s no longer @link2support.com, rather it is now @concentrix.com. Kind of crappy configuring the LDAP settings, but it sounds cooler than the previous domain. Probably, we would be getting our new IDs soon.

On another note, my nana was able to pass the Supportrix exam, making him one of the new account trainees. From what I’ve heard, it was some sort of a promotion when we talk about the technical know-how as well as the new salary. Imagine getting in-depth knowledge of everything about computers and networking, plus a good incentive. Even I am envious.

Kidding aside, even with the changes I have mentioned, there is still one catch. I am still in trouble. We don’t have a lot to do, yet, I still have a lot of things to do. I admit that I am at fault, still, I know that I would be able to manage this. I just have to summon all I have and of course, have faith with my capabilities.

 

Non Negotiable Offense

Good day!

Agent’s name was observed exhibiting behavior(s) on her call that is considered “Non-Negotiable” on February 22, 2008. Tech was giving the instructions on how to go to System Info but the customer was not able to follow. Call ended abruptly and call released tool was able to reflect the VLS details for the said call

Note: the delivery of these reports is carried out according to QA department’s generic IR process (refer to eQMS).

Attachments contain the call evaluation, IR form and recording for your perusal.

Sincerely,

JOANNE

QA Specialist – QA Department

Company Name

Company Address

Orchard Rd. Eastwood City Cyberpark,

188 E. Rodríguez Jr. Avenue, Bagumbayan,

Quezon City 1110

Philippines

This e-mail may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply e-mail and delete all copies of this message.

This is just one of the few Incident Reports that I previously sent. My job is to monitor the agent’s calls and make sure that they behave. Unfortunately, some agent’s fail to follow the proper job etiquette, thus an Incident Report which we normally refer to as Non - Negotiable Offense. This would go to the agent’s 201 file, a permanent mark on the agent’s company record. I feel bad for the agent, however, this is a punishment that should prevent them from doing the deed all over again

 

Chain Mail

As per Al, a lot of chain letters are roaming around. Not just on our individual email accounts but also through bulletin boards. Here is one example:

Date:	Monday, 3 March, 2008 8:46 PM
Subject:	Dubai Job Hiring
Message:	Job hiring sa Dubai and because you opened it, now you have to repost this saying. Job Hiring sa Dubai if you don’t your mother will die in 3 days with horrible sickness. But if you Do the person you have willlove you forever

As I have commented as well, I really hate it if someone I know would be stupid enough to forward it to people. I don’t really blame them but aside from hating them just the same, I pity them. There would be lines such as “I love my mom, that’s why I am forwarding this” and some other explanation in defense of what they did. Such a waste of time.

In another note, there are also lots of spam letters, asking you to transact with them regarding a huge amount of wealth that someone left due to death. I know Sherliez posted some samples on her blog so I won’t post it anymore. Either way, there may be some people who would fall for it. One thing is for sure, I am not one of them.

 

US Election

I am not a US Citizen so I may not be able to answer all the questions accordingly. It may also not be applicable with what the current situation is for the US, and I may not be too familiar with the platforms presented by the candidates. What I do know is that the issues that need to be addressed is quite common with all nations. In case you guys would be reading this, please focus on the issues and not the candidates I chose. As I’ve said, I do not know the candidates, just the concerns.

 

How I deal with stress

Sherliez already shared her means of relieving stress. Question is, how do I deal with my stress?

As per advice, getting a regular massage is a good way to relieve stress. It may be effective to others, I may respond to it with a good “okay” gesture but it is quite expensive in my opinion.

If you are an animal lover like me, i would go for pets. Currently, I have 4 cats, 3 of which are kittens (Kuking, Dora, Pepot, and Tuting). These babies are very good stress reliever since watching them being adorable and cute will simply melt your tired feeling. I also have a cat with my boyfriend’s house, his name is Almond, a half himalayan cat. I also have 2 cats back home, namely Muning and Momet.  If I decide to go home at any of the location that i prefer, i still have my cats.

I have done my share. I wonder how Ruthie, Daiji, Al, and Aila deal with their stress?

 

7 weirdness in me

7 weirdness in me

· I collect a lot of things even if they are totally useless. I have a huge collection of newspaper clippings of my favourite basketball team for just one season. I have a collection of paper dolls; both used and new; I collect bottles of cologne and perfume, same with chocolate and candy wrappers. My mom hates it, but hey, I like it.

· I feel as if all things are alive; I once accidentally dropped a teddy bear and I apologized from it!

· Internet access is now restricted from our work station and yet, I manage to get updated with friendster and with my blog. Don’t ask me how, I won’t tell.

· My left pinkie leans more to my ring finger than my other pinkie does to my left ring finger.

· I keep my things organized then I would totally put them in disarray. I like it to be that way.

· I enjoy seeing people make mistakes. I don’t laugh out loud. I just make it as a basis of being ok not to be perfect at all times.

· I would be sleepier doing work than doing something not much worthy of my time.

This is one weird thing that I may think is weird but not for others.I know I am weird though others may think I am normal. I think even my friends would think these weird things I posted may not be as weird as it may seem. As I think, maybe these are some of the things I consider weird at the moment. Like it as it is, this is me.

Please see the rulez:
- Link to the person that tagged you and post the rules on your blog.
- Share seven (7) random and/or weird facts about yourself.
- Tag seven random people at the end of your post, and include links to their blogs.
- Let each person know they have been tagged by leaving a notification on their blog.

To pass this on, I summon the following people to reveal their wholesome weirdness online.Take note of the word WHOLESOME. Ruthie | Aila | Daiji | Ella | Kewol | Al

This post came from Sherliez! To view her own weirdness, just click here.

 

sponsored reviews

I am currently interested in blogging. For some reasons, aside from the fact that I am not a writer by heart, I get tired doing the same thing everyday. For these matters alone, I could safely say that I am not the type of person who would take responsibility with something that requires “high maintenance” My officemates are into blogging. They make it a point that they write something about something, someone, some place. Anything. They post surveys, reviews, and of course, their everyday opinion about something.

One thing that got my attention is the fact that they are able to earn while writing. They get paid for doing reviews for websites that require the reviews. All I could see are the pros of the whole “blog” thing. To earn while writing is truly great. You don’t get to sweat because of physical exhaustion, you also get to choose the job you want to take (or at least, in my understanding, that is the case) J.   Since the internet is quite the “in” thing for a few years now, many people rely on the hassle-free transactions and of course, the “one-click” away processes. There may be cons when you consider it, but it would still depend on you on how you look, think, and risk it. 

 

lazy strike

It’s been almost 6 months since I’ve been pretty lazy about work. I come to work but it is as if I am not there to enjoy it. My work is somewhat easy so it is very unlikely that I would not be able to accomplish any of the requirements. I used to enjoy it, exceeding the target and unlimited filing of overtime and work on restdays. More money for me.

How I wish I could get that twinge of motivation back. The feeling that I could enjoy my work throughout my stay for the day.

 

a tiring day

It actually started yesterday. I got up at 2am to go to work. I was behind my schedule so I had to extend up to 4pm. Some of my friends arrived so I also had to cook dinner. We stayed up late, playing cards, catching up with each other’s life, and of course, we laughed a lot.

Though unintended, I got up earlier than what i should have done, we captured our video while we were doing the Hip Hop Abs. We were again laughing and doing this fitness thingie. It was a lot of fun. We were sweating from the work out. We ate ham and cheese omellete, cooked by jak and Fetuccini carbonara by jaimie. I also had to go out and buy my groceries, else, my cat would starve. I met up with MJ and his mom and we just strolled for an hour or two.

The day ended fine. I hope I would be able to remember to look for the paid ops they were talking about. I would need extra cash.

 

disenchanted

Ever heard of Disenchanted by My Chemical Romance? It was such a good song that i had my player have it on repeat track all day!

Anyway, here is how it goes;

My Chemical Romance Disenchanted Lyrics

Well I was there on the day
They sold the cause for the queen,
And when the lights all went out
We watched our lives on the screen.
I hate the ending myself,
But it started with an alright scene.

It was the roar of the crowd
That gave me heartache to sing.
It was a lie when they smiled
And said, “you won’t feel a thing”
And as we ran from the cops
We laughed so hard, it would sting

Yeah yeah, oh

If I’m so wrong (so wrong, so wrong)
How can you listen all night long? (night long, night long)
Now will it matter after I’m gone?
Because you never learn a goddamned thing.

You’re just a sad song with nothing to say
About a life long wait for a hospital stay
And if you think that I’m wrong,
This never meant nothing to you

I spent my high school career
Spit on and shoved to agree
So I could watch all my heroes
Sell a car on tv
Bring out the old guillotine
We’ll show ‘em what we all mean.

Yeah yeah, oh

If I’m so wrong (so wrong, so wrong)
How can you listen all night long? (night long, night long)
Now will it matter long after I’m gone?
Because you never learn a goddamned thing.

You’re just a sad song with nothing to say
About a life long wait for a hospital stay
And if you think that I’m wrong,
This never meant nothing to ya

So go, go away, just go, run, run away.
But where did you run to? And where did you hide?
Go find another way, price you pay

Woah, Woah, Woah, Woah, Woah, Woah

You’re just a sad song with nothing to say
About a life long wait for a hospital stay
And if you think that I’m wrong,
This never meant nothing to ya, come on

You’re just a sad song with nothing to say
About a life long wait for a hospital stay
And if you think that I’m wrong,
This never meant nothing to you

At all, at all, at all, at all