I started working as a technical support representative wherein I am one of the agents who are taking in calls and are providing a world class technical support for customers calling in for problems with their networking devices. Of course, the sooner you resolve the request, the better. I found out later on that its not always the fact. It would really depend on the complexity of the problem and the manner the problem is delivered.
Not all of us are very good at describing the problem, sometimes, I feel as if I am not explaining it right either. Good thing some technicians are good at analyzing what the problems are. It is also better if they would be able to suggest something or actually resolve the problem.
I have heard of a new support center called Supportrix. They are actually a group of technical support engineers who cater to different technical support concerns. They do have a website of the supported device and as far as I could tell, the fees that they have are minimal and competitive compared to other technical support. I have personally tried it (I got a free incident call) and was satisfied with the result. I got my device working and they even suggested a few things that i could do to maximize the benefits of my laptop ( I am particularly trained with one brand only when I was working as a tech support before, so my knowledge is quite limited when it comes to other brands).
Maybe you guys could try it, check out their website and know more about them.
May 3, 2008 at 11:10 pm
Hello,
I have a wordpress blog erickirkhuff.com that i have had our dev techs look at and still they cannot figure out what is wrong.
I am not certain if maybe the install was incorrect, but I have good techs, but I am not leaving any option open.
when I make categories, and then try to post to that category, it only posts as a new post on the main home page and never shows up in the category I chose.
I look forward to you fixing this and BTW what are your rates??
May 4, 2008 at 1:42 am
hey eric,
there actually is a free way to get your probelm fixed through supportrix.
call the number the site have posted and when a tech engineer answers the phone, tell them you have the Support Code for free support (it’s their promo), once you hand it over, the evaluation will take place, provide solution and next thing you know, all working.
Support Code: “Support Call”, just say this phrase when the technicians asks you for a promo code.
hope all will work well.
May 4, 2008 at 2:28 am
@ eric:
i am fairly new to blogging so my response may not be correct. in my opinion, all posts regardless of the category would be directed to the main page, the categories would serve as some sort of an index to help readers sort out the posts (like to filter it per category).
again, i might be wrong, if i am, feel free to correct me, thanks!
May 4, 2008 at 2:34 am
@ mox,
do u think they also support blogging concerns or purely technical (networking, pc stuff, etc)? thanks!
May 4, 2008 at 4:24 pm
Thank you to all, this is most helpful on the supportrix advice.
Chuthunnko, I was suprised that you mentioned you are new to blogs.
Respectifully, if your going to post a blog that you are technical support.
Add to that, paid technical support, you better be very very good. Now, you might know code and PHP, which I looked on the link to what I understan is your web site. Excuse me if it is not.
I see that you support the Russian – Derrived X-Cart, OSCommrece and the like, which in my technical and management opinion is one of the worst Shopping Carts on the planet.
I can speak from authority as my company, YourHost.com embraced the cart and tested it and found that it was extremely buggy and difficult to manage in many ways. I support Open source but this software is not for the serious ecommerce user.
The bottom line is,,,Before you post you should know WordPress inside and out. Also you should understand how to ftp, templates, structure, code and all that in order to support it.
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May 5, 2008 at 10:56 am
hi eric!
i was a tech support person before and mainly it was for networking devices. to be honest, i don’t really know a lot of the terms that you used but i do thank you for sharing such. as i have said, i am very new with this and the extent of my knowledge is very limited to just posting (sorry if i have imposed something which i am not), and linking.. all the very basics.
May 6, 2008 at 7:22 pm
hi eric
i think chuthunnko said she WAS from technical support and she ain’t stressin’ that she is a tech support for blog’s and all that. i meant this in the nicest way, but i can’t find nothing wrong with the her post on tech support.
May 8, 2008 at 5:16 am
Ok, cool thank you for the clairification.
I guess there are many levels of support. Techs by the definition is the process of someone who can figure it out as they go though the same mental process to evaluate and figure out what to do.
Again, I learned something also